Concerns, Complaints and Compliments
If any problems arise then please tell us. If you have any suggestions to improve the service please let us know. If we are doing things well it helps to know, so tell us this as well.
In the event that you have a complaint, please do let us know. The practice complaints managers are Mrs Angela Crompton (Practice Manager) at email@example.com and any doctor. They will be pleased to hear from you verbally or in writing. We will then investigate and aim to respond within 25 working days. If you are not satisfied with how your complaint has been handled, you can contact the following;
NHS Staffordshire and Lancashire CSU Patient Services Team, Heron House, 120 Fenton Road, Stoke-on-Trent, ST4 4LX.
Tel: 0800 030 4563 / Email: firstname.lastname@example.org If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Health Service Ombudsman;
Tel: 0345 015 4033
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
Write: Millbank Tower, Millbank, London SW1P 4QP.
Please be advised that should we decide to take specialist advice regarding your complaint, we may need to disclose your personal information to our advisors.