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Noticeboard

Important Information Regarding GP Extended Access Appointments:

With effect from Monday 16 September, Donnington is no longer funded to provide extended hours appointments (between 6.30pm - 8.00pm) for patients registered at Charlton Medical Practice, and will only be able to offer extended hours appointments for Donnington patients two nights per week instead of three - Mondays and Wednesdays.

Telford & Wrekin CCG have commissioned an alternative extended hours service which will be accessible to all patients up to 8pm every night of the week, weekends and bank holidays. The service will be held at various locations, either at Stirchley Medical Practice or one of the Teldoc surgeries. If you would like to book an appointment, please contact your own practice as usual (all practices have access to the extended hours system).

 

Telford Health Hearts:   https://www.telfordccg.nhs.uk/your-health/telford-healthy-hearts

NHS Apps Library:   https://www.nhs.uk/apps-library

Practice Charter

Our doctors and staff will work to ensure that:

  • You will be seen on the same day if you need to see a doctor urgently and within two weeks if a routine appointment is necessary.
  • You will be seen within 30 minutes of a booked appointment or be given a reason for any delay.
  • Your treatment will be fully explained to you.
  • Your medical and personal records will stay strictly confidential.
  • You will be listened to and treated courteously.
  • You can ask to speak privately to the practice manager if you would like to make a suggestion or a complaint.
  • You can speak directly to a doctor or nurse by prior arrangement with reception.

As a patient, you can help us if you:

  • Only ask for an urgent appointment when you need one.
  • Only ask for a home visit if you are unable to attend surgery for medical reasons. (Please phone before 10.30am if you need a home visit that day.)
  • Be on time for your appointment and phone to cancel if you cannot attend.
  • Tell your doctor if you are unhappy with your treatment.
  • Tell us if you change your name, address or telephone number.
  • Treat the doctors and staff courteously.
  • Read the practice booklet as this will help you to get the best from the services we offer.
  • Remember that a doctor will be busy during surgery hours and may not be able to take your phone call immediately; however, your call will be returned after surgery has finished. Urgent calls will of course be dealt with immediately.

 

 
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