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Important Information Regarding GP Extended Access Appointments:

With effect from Monday 16 September, Donnington is no longer funded to provide extended hours appointments (between 6.30pm - 8.00pm) for patients registered at Charlton Medical Practice, and will only be able to offer extended hours appointments for Donnington patients two nights per week instead of three - Mondays and Wednesdays.

Telford & Wrekin CCG have commissioned an alternative extended hours service which will be accessible to all patients up to 8pm every night of the week, weekends and bank holidays. The service will be held at various locations, either at Stirchley Medical Practice or one of the Teldoc surgeries. If you would like to book an appointment, please contact your own practice as usual (all practices have access to the extended hours system).


Telford Health Hearts:

NHS Apps Library:

pill_collectionRepeat Prescriptions

There are THREE ways to submit a repeat prescription:

1. TELEPHONE 'PRESCRIPTION ORDERING DIRECT':                    Ring 01952 580 350   Monday to Friday between 8am-6pm

2. ON-LINE:                                                                                               Order on-line by visiting  Please note, this service is not available for patients under 16 years old.  If accessing for the first time, you will need to contact the surgery to register to use this service. TWO FORMS OF ID (including one photo if possible) must be shown to enable registration. Once you are registered you will be able to order your repeat prescriptions AND book advance appointments.

3. IN WRITING:                                                                                                                  Submit a written request to the practice (slips are available at reception).  There is a 'post box' available in the main foyer.

Please allow sufficient time before your medication runs out.  Bear in mind that requests take up to 48 hours to process.  You can order prescriptions up to 7 days in advance.

As a general rule, prescription times are as follows:

PUT IN:                     READY TO COLLECT:

Monday                     Wednesday after 4pm

Tuesday                    Thursday after 4pm

Wednesday               Friday after 4pm

Thursday                   Monday after 4pm

Friday                        Tuesday after 4pm


If you run out of your medication and need some more before your next routine prescription is ready, you can get an emergency supply (up to 14 days) from any of the local pharmacies who have signed up to the 'Emergency Supply Service'. You will need to:

  • Attend in person
  • Take proof of the medication (ie the empty box, the back page of the script)
  • If you are exempt from prescription charges, provide proof

When you contact the practice the receptionists will advise you of the above. Our emergency 6pm service will only be used in exceptional circumstances...

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