NHS Confirm your address
NHS England, supported by PCSE, may send messages to patients to confirm their home address. This is part of their regular list maintenance activities.
These messages may be sent by letter, email and text message. Emails are sent from NHS Confirm your address <nhs.confirm.your.address@notifications.service.gov.uk>. Text messages are sent from NHSdetails.
The emails include an option for patients to change their home address directly with the NHS at: https://change-your-address.account.nhs.uk. This is a new service that’s being tested with patients who receive these emails.
As part of cyber security, authentic NHS text message does not contain any links.
Examples of what these messages look like:
Text Message
Email Message
Confirm your address with NHS England
We are writing to you to confinm if the home address the NHS holds for you is up to date.
If you do not confinmyour address details within 30 days, we will assume you have moved. We will begin the process of removing you from your GP surgery’s patient list.
This means you will no longer be registered with a GP surgery. You will not get important information about your healthcare.
The NHS currently holds the following address for you:
7 Wellington Place, Leeds, LS1 4AW
Do not reply lo this email as your response will not be processed.
If your address information is correct
Please complete one of the following options:
Option 1
Select the link and complete the online form to confirm your address. You will need:
- your reference number REF123456
- NHS number 485 777 3456
hllRSJL�gland nhs ukkontact-us/patient-registrations enQ!.liry..:ea.tegories/list-cleansing-patients-only
Option 2
Text YESREF123456 to 07860 055388 (usual contract charges will apply).
If your address information is incorrect
- If you have an NHS account, you can change your address at: hllps://chang!2)’0Ur-address.accounl.nhs.uk.
- If you do not have an NHS account, you should contact your GP surgery lo change your address.
We may also send you reminders by text message and letter. Thank you for laking the time to respond to this request.
Yours sincerely
Primary Care Support England
httR§.JLpcse.england.nhs.uk/organisalions/public/
Primary Care Support England provides administrative and support services for primary care on behalf of NHS England and is part of Capita pie.
Letter message
Mr. John Doe
Flat 1
15 Maple Grove Manchester
M1 2AD
10 December 2024 PCSE Reference: B123456780 NHS Number: 987 456 3210
Dear Mr. John Doe,
Important information regarding your General Practice (GP) Registration
We are writing to you to confirm if the home address the NHS holds for you is up to date.
If we do not receive the information we need from you within 30 days of the date of this letter, it will be assumed that you have moved and we will begin the process of removing you from your GP surgery’s patient list. This means you will not receive important information about your healthcare and will no longer be registered with a GP surgery.
Please complete one of the options on the attached page. You may want to keep this page in a safe place for your records.
How do I request this letter in an alternative format?
To request this letter in an alternative format such as braille, large print or audio version please contact your GP surgery.
You may also receive this message in an email.
Thank you for taking the time to respond to this request.
Yours sincerely
Primary Care Support England
Delivered on behalf of NHS England by Capita. https://pcse.england.nhs.uk/organisations/public
Primary Care Support England provides administrative and support services for primary care on behalf of NHS England and is part of Capita plc.
The NHS currently holds the following address for you:
Flat 1
15 Maple Grove Manchester
M1 2AD
What to do if your address information is correct
Please complete one of the following options:
| Option 1 | Option 2 | Option 3 | ||
| Scan the QR code and complete the online form to confirm your address. You will need reference number B123456780 and NHS number 987 456 3210 | Text YESB123456780 to 07860 055388 (usual contract charges will apply). | Tick this box |
What to do if your address information is not correct
- You may need to register with a new GP surgery using the following link https://www.nhs.uk/service-search/find-a-gp
- Contact your current GP surgery to update your address.
- If you have left the United Kingdom and do not intend to return within 3 months you should call your GP and ask to be removed from their patient list.
A translated version of this letter is available in the following languages: Bānlā (বাাংলা Bengali)
Eurbaa (عربي Arabic) Español (Spanish) Français (French) Gujarātī (Gujurati) Pajābī (عربي Punjabi) Polskie (Polish) Português (Portuguese) Urdu (Urdu)
Zhōngwén (中文 Chinese)
Visit https://pcse.england.nhs.uk/members-public/my-details-and-nhs/other- languages