Shropshire, Telford and Wrekin Integrated Care Board
For information about Shropshire, Telford and Wrekin Integrated Care Board and contact details please click here.
The address for the Shropshire, Telford & Wrekin Integrated Care Board is:
NHS Shropshire, Telford and Wrekin, Wellington Civic Offices, Larkin Way, Tan Bank, Wellington, Telford, TF1 1LX
Please note ICB’s replaced Clinical Commissioning Groups in July 2022. Find out more about this here.
Newport and Central Primary Care Network
For information about Newport and Central’s Primary Care Network and the services which they deliver for Donnington Medical Practices’s patients please click here.
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a free, informal, confidential help and advice service for everyone.
It is here to offer guidance and support and may be able to resolve any issues without the need for a formal complaint.
PALS will:
- Help you get the information you need about the NHS
- Listen and respond to your concerns, suggestions or queries
- Sort out problems quickly on your behalf in an informal and friendly manner
- Use your feedback to help improve the services that we deliver
There are several organisations who provide health and social care within Shropshire, Telford and Wrekin and we encourage you to contact these organisations directly if you need any advice or have any concerns about the service that you have received.
Most organisations have a Patient Advice and Liaison Service (PALS). Please find below links to local health service websites for more information and contact details:
General Practice in Shropshire, Telford and Wrekin
If you wish to provide feedback, raise a concern or make a formal complaint about your General Practice, please ask to speak to the Practice Manager in the first instance. If you do not feel comfortable doing this, or if you remain dissatisfied after raising an issue with your practice, you can contact the PALS service for NHS Shropshire, Telford and Wrekin (details below).
You and Your General Practice (YYGP) is a new initiative that been developed to help patients understand what to expect from their General Practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns directly with their practice, NHS STW or their local Healthwatch. Healthwatch is independent and impartial, and any information you share with them is confidential. To find your local Healthwatch visit the Healthwatch website.
Shrewsbury and Telford Hospitals NHS Trust
Royal Shrewsbury Hospital:
Phone: 01743 261691
Email: sath.pals@nhs.net
Princess Royal Hospital:
Phone: 01952 282888
Email: sath.pals@nhs.net
Shropshire Community Health NHS Trust
Phone: 01743 277689
Email: shropcom.customerservices@nhs.net
Midlands Partnership University NHS Foundation Trust (Provider of mental health and learning disabilities local services)
Phone: 0800 783 2865
Email: palsandexperience@mpft.nhs.uk
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Phone: 01691 404 606
Email: rjah.pals.office@nhs.net
West Midlands Ambulance Service University NHS Foundation Trust
Phone: 0300 303 0996
Email: patientexperience@wmas.nhs.uk
NHS Shropshire Telford and Wrekin PALS Team
If you are unsure who to contact, the PALS team at NHS Shropshire Telford and Wrekin will be happy to assist in ensuring your enquiry reaches the most appropriate service. The PALS team can also assist with enquiries related to the Referral Assessment Service, Prescription Ordering Direct (POD), the Individual Commissioning Team or local commissioning decisions.
Phone: 01952 580407
Email: stw.patientservices@nhs.net